We provide free, confidential and impartial advice to anyone who needs it, to help them resolve the problems they face, and we use the intelligence we gather to lobby and influence social policy makers, both locally and nationally.
Citizens Advice Stroud & Cotwold Districts Ltd is a local charity which operates in Stroud under the name of Citizens Advice Stroud District and in the Cotswolds as Citizens Advice Cotswold District. The charity was established in 1958 in Stroud and took over responsibility for the service in the Cotswolds in December 2013. As a local, independent charity, we are members of a national network which collectively is the Citizens Advice Service.
We provide face-to-face advice from various locations across the Stroud and Cotswold districts as well as a freephone telephone advice line, email and online advice services.
We believe in:
- providing a free, confidential, impartial and independent service
- empowering and enabling people to implement the advice
- reaching out to people when they are most vulnerable
- high quality advice being available to ALL
- valuing diversity, promoting equality and challenging discrimination
- continuous improvement
- treating everyone with respect
- being a strong, local and independent voluntary organisation
In recent years we have been successful in expanding and developing our services, with three areas of focus:
Accessibility - developing good email and phone advice and expanding the number of outreach locations from which we operate.
Partnership - building effective collaborations with a range of partners. We also have a consultancy and referrals line for professionals, and regularly meet with partners, deliver joint projects and offer training to other agencies.
Quality - we have specialist debt and benefits supervisers who help our volunteers deliver more in-depth advice in these crucial areas of our work.
We currently employ 17 staff who are mostly part-time and who support over 100 volunteers who act as advisers, receptionists, administrators, fundraisers and more.
We are grateful for the support of Stroud District Council, Cotswold District Council, Gloucestershire County Council and a number of town and parish councils, as well as many individual donors, local businesses and charitable trusts.