One of the aims of the Citizens Advice Service is to improve the policies and practices that affect people’s lives; this is what is known as Research and Campaigns. The stories our clients tell us provide a unique insight into the problems faced by people in the UK. We speak up about the policies and services that cause people problems.
We aim to challenge and ultimately change unfair operations, rules and legislation, by speaking-up for clients, raising real issues, contributing to public debate and influencing public and private sector organisations. For example, our evidence improved the bailliffs code of guidance and has influenced the prepayment options for fuel.
Please browse our Campaigns and if you feel an organisation or a system is not working well, please let us know. Ways to contact us can be found on the Contact Pages for each office.