Ahead of Ofgem’s price cap increase, the latest edition of the Citizens Advice star rating - which ranks domestic energy suppliers on customer service - reveals that money does not always buy good service.
New research by Citizens Advice shows the charity is now helping one person every minute with problems relating to renting from a private landlord.
Dame Clare Moriarty has been appointed Chief Executive of Citizens Advice for England and Wales.
Citizens Advice is warning that debt is the looming problem of the pandemic. As the one-year marker since lockdown began approaches, the charity has charted a worrying increase in the need for advice, food bank referrals and charitable grants.
Citizens Advice has responded to Ofgem’s announcement that it is consulting on proposals to limit the amount of customer credit balances suppliers can hold, which could result in as much as £1.4 billion in total or £65 per household on average being returned.